Sunday, 2 December 2012

Its the final one.!!

Stategic PR Plan Assignment:  Northern Gateway

Well, it has been a twelve week journey that involved a wide learning curve and I must say, I believe I got it. It still takes a bit of work but I do know that with time and practice I can only get better.

The final assignment that I chose is a very passionate issue for me and once I started it really flowed. In this PR campaign my angle is to play on the reallness of the issue and make it personal to the audience.

It was great working with the whole class and the instructor who was extremely patient and sensitive to the learning curve that most of us were experiencing.

So, having said all that, I wish the best to everyone who continues on their journey in the PR field and it was a blast.

Thanks Samantha.!

Sunday, 18 November 2012

Article link: here

Comment #4

We are just in the midst of understanding tactics in our PR course and so this article was nice to read to gain a greater understanding of the difference between strategies and tactics. I particularly liked how this article has specifically indicated a definition for both strategy and tactics. Strategy is a careful plan or method, a clever stratagem and tactic is a device for accomplishing an end. When I think in terms of my line of work, which is law enforcement, I know when we are faced with potential volatile encounters we have to quickly think of a plan or method to deal with the situation. Once we have determined the method we have, on our person, several devices to tactically apply to stop the threat. I see this as the action that will be the means with which the plan is executed. For example, we may decide that we have to use our OC Spray to stop the threat. I would then reach into my belt, pull out the device, spray it in the perpetrators face, and successfully execute the method accomplishing an end. This is my way of understanding understand the strategy and the tactics and definitely have a better grasp on the differences

Saturday, 17 November 2012

Targeting Tactics for Targets First Opening!



Tactics (or tools) in Your Tool Box
 
Yes, Target is coming to Canada as stated in an article in The Associated Press. It plans to open 135 stores in Canada beginning 2013. This will be quite the competition for its rival Wal-Mart and a good PR campaign is absolutely essential to its success. The PR professional has a number of tactics in their tool box however; the challenge is in choosing the right one to meet your objectives. The tactics are the specifics and I see them as the "action plans" that are determined by the campaign your involved in.

Now thinking in terms of a retail store such as Target if launched correctly, a successful PR campaign for their first opening can pay off in a big way. The question is how do you develop potential tactical ideas to generate buzz and excitement around their first store opening and motivate Canadian consumers to engage with this American retailer. The potential tactics that could be used are media relations, events, websites, video news releases, newsletters and competitions.

But, when utilizing these tactics, I believe it's not enough to just say that your store is opening and that you are giving special discounts. An important question here is, are your tactics going be able to reach your target market? When you think about media, In order to grab their interest in your first store opening I think the key is to position yourself as a news story. This will give you a huge advantage on your competition.

To gain the interest of the press you need to think about what they want. What would grab their interest about Targets opening? Is there a powerful Canadian angle that you can include or a human interest story? Or, how about a charity you can tie in where part of the opening day profits go to benefit a charity. How is it going to benefit the economy and what does Target have to bring to Canada?

Ask questions like, what is unique or different about what Target has to offer compared to other stores, for example Wal-Mart. Well, according to The Associated Press article the cheap-chic chain cites its new price matching program and a holiday collection partnership with luxury department store Neiman Marcus. This is definitely unique to Target and an area that you can focus on and promote. It speaks to how much Targets profits are increasing and how successful it is in business.

When I ask questions like these I think hard about my tactics. However, always remember that you don't have to create a new-fangled tactic because you think its going to be so cool or current. You should keep in mind to only use tools that will "best suit" your campaign and meet your objectives.

In conclusion, creativity is going to be your best friend when you use tactics and we certainly don't want Canadians to think it’s just another Wal-Mart coming and wondering what the big deal is!

 

Sunday, 4 November 2012

Hard Work Does Pay Off!

Some of the most successful police detectives I know or I’ve read about never say they’ve made a great arrest because they lay around all day. No, quite the opposite has occurred. When they get that file or case in their hands, the challenge to solve the next caper successfully drives them to investigate it thoroughly.  

Most often you hear about the hard work and the tireless hours required in building a solid case or solving it. They talk about the minute details of copious notes, gathered evidence and interviews conducted to come up with the strategy.  Then the careful consideration of tactics needed to go ahead with the arrest and later the court process.  

When detectives get that file they start from the bottom up, sometimes, with vague information and they obtain a wealth of knowledge and evidence required for that case to succeed. If they don’t do their research, that necessary ground work, they could potentially make an arbitrary arrest or lose a case in court.  

Now, let’s look at Coke when they launched the “New Coke” in 1984 in hopes of broadening their market to compete with the large market of Pepsi. They obviously did not do their research to come up with a strategy and the tactics for success. Coca-cola believed it was a good move on their part to replace the existing Coke with “New Coke.” All they did was blind taste tests and found that people preferred the new product. Unfortunately, when they launched it, they found their long time customers hated it and there were protests around the country. 

If they did their research, the necessary back work, they would have come up with a better strategy. If they did what needed doing, they would have discovered that their long-term loyal customers would have felt like they were being sold out. They also would have seen that Coke loyalists did not appreciate being capitalized on.  I too would feel the same way if I was a long time loyal customer to a brand and then they suddenly changed it. No one wants to feel like a company is abusing them and shoving a copycat in their face. It was almost a wonder that Coca-Cola was able to make a comeback after this disastrous campaign.  

Therefore, I now know, it’s imperative to do the back work in a PR campaign. When you get that assignment, that challenge, you want to investigate it to the finest details in order to identify your key publics, define your key messages and come up with a brilliant strategy and tactics to follow through with your campaign. The tactics ultimately are the procedure or set of manoeuvres you will use to achieve an end, an aim, or a goal. And, you can only figure out what that will be once you’ve done your research, identified key publics, decided on your strategy and then apply your tactics.   

 

 

 

 

 

 

 

 

 

Comment #3

Article Link: Promote Your Blog


I just started a blog post and after reading this article I realize there is a lot you can do to improve it. I read all the 30 steps and still don't understand some of what they are suggesting to do but, I'm going to learn. The one suggestion that did stick out with me is have your own voice and be authentic because there is only one you. I like that suggestion. Now, the challenge is to figure out what that voice is, what my opinions are and how to translate it into a blog to make it interesting to readers. I also find a challenge in writing and freely expressing my ideas. 

I've worked in an organization for almost nineteen years where the saying goes "just the facts man, just the facts." We are not really entitled to freedom of words or our opinions. It a very policy, jargon based, legal driven organization and can stifle the creative side to a person. So, I have to keep in mind this is a much more open environment to creatively flow with my words and writing. I will have to practice, practice, and practice until I just go with the flow. Hopefully that will come in time.

 

Sunday, 21 October 2012

Research Techniques used in PR Campaign and Its Role




 Have you done your research?


Public relations research provides the groundwork for almost everything PR practitioners do including identifying key publics, addressing issues, devleoping strategy, and measuring results.

A great PR campaign starts with R.A.C.E. which stands for Research, Action, Communicate, and Evaluate. Research is the critical first step and the nucleus to a successful PR Campaign and every PR activity. It is the beginning of a process that seeks to bring about a specific objective.

There are really only two types of research methods that are categorized into two groups, secondary or primary. Secondary research is often referred to as desk research that involves using existing information from already published sources in books, electronic data bases, papers, journals, libraries etc. Primary research is new and original information gathered first hand through questionnaires, interviews, telephone interviews, focus groups, blogs, and polls.  

In addition to categorizing we can distinguish between qualitative and quantitative research. Qualitative research is often referred to as soft data and quantitative research is known as hard data.



 
Qualitative Data
Quantitative Data
Overview:
  • “Soft” data
  • Open-ended questions
  • Deals with descriptions.
  • Unstructured
  • Data can be observed but not measured.
  • Colors, textures, smells, tastes, appearance, beauty, etc.
  • Rarely representative of larger audience
  • Qualitative → Quality
  •  
Examples: focus groups, in depth interviews, observations, participation, role playing, convenience pole
Overview:
  • “Hard” data
  • Close-ended questions
  • Deals with numbers.
  • Highly structured
  • Data which can be measured.
  • Length, height, area, volume, weight, speed, time, temperature, humidity, sound levels, cost, members, ages, etc.
  • Usually representative of larger audience
  • Quantitative → Quantity
Examples: telephone polls, mail surveys, face-to-face interviews, panel studies, questionnaires









Using these research techniques will determine your target market which will be your publics and stakeholders who are pertinent to your campaign. You will also find out their attitudes and beliefs and this will allow you to tailor your message appropriately and communicate in a way your audience can understand and appreciate. As a PR professional we must become fully aware of everything both externally or internally and this in turn will help formulate a strategic public relations plan.

In conclusion, engaging in key research techniques will essentially enable the PR professional to accomplish the following:

  • Achieve credibility with management 
  • Define Audiences and segmenting publics 
  • Formulate strategy 
  • Test messages
  • Prevent crisis
  • Monitor competition
  • Measure success
It is so important to understand what research can do for organizations and how practitioners can use it to reach their goals. It is the first step in creating a very successful PR Campaign and the ability to conduct research can benefit the campaign and the PR practitioner’s career so it's crucial to stay in the R.A.C.E!  

References: 


  1. http://www.slideshare.net/AndreaGenevieve/the-pr-campaign-research
  2. http://smallbusiness.chron.com/research-important-strategic-public-relations-plans-15586.html
  3. Public Relations Research in the Real World of Business, By Laurel English, ABC, Principal, English Communications – Internet - pdf file
  4. Wilcox, Cameron, Reber, Shin (2013) - Think Public Relations
  5. http://www.google.ca/images/public relations research



Monday, 15 October 2012

Life in PR and Social Media

 
Tamara Bodi
Director, PR and Social Media
Mckim Cringan George

The following post is the result of an interview I conducted on October 12, 2012 with, Tamara Bodi, a public relations professional and we were seated in her office located on the 6th floor of the Crocus building, 211 Bannatyne Avenue, Winnipeg Manitoba. I found Tamara, for this interview assignment, through an internet search on Public Relations Winnipeg and subsequently contacted her setting up a face to face interview.

Tamara has a B.A from the University of Winnipeg and a Journalism Diploma from Red River College. She presently works for a fully-integrated ad agency, Mckim Cringan George, and their expertise includes advertising, branding, digital marketing, media placement, social media (SM) and public relations (PR).

Tamara who is in the communications department combines public relations and social media tactics to help get the word out on good news, and manage messages when it’s not. She ensures the right audience gets the right message.

I’ve posted a synopsis of some of her answers to the following questions. It should be noted that the answers provided are not Tamara’s words verbatim except where indicated by quotations and in bold. The questions and answers are identified by our names indicated in bold.

ROSE:

What’s a typical week like? (If no week is typical, then what was the last week like?)

TAMARA:

Tamara indicated that it’s not typical and that this is the beauty and frustration of the job and it’s hard to plan a week. She stated that she may have a project ahead of her and an urgent matter, a good news story comes along or someone needs something edited and the project has to wait. Tamara likes the variety and that’s what is nice about it but it feels , at times, she doesn’t have a lot of control.

She indicated PR is one of the most stressful positions to be in but she enjoys it. Tamara is a “good news guy” and they have a range of clients such as retail, crown corporations, post secondary education, charities and also work with various cities throughout the provinces.

She stated “I really like the range of both public relations and social media and using social media to help clients communicate with their audiences.”  

ROSE:

Tell me about a project you worked that you are especially proud of.

TAMARA:

Tamara spoke recently about a project that was more social media than PR. She started working with a brand new online store company called MyFunkins and it was selling reusable cloth napkins for kids. She did advertising for them and re-developed their web site. She also helped develop the CEO’s social media channels to figure out a way to communicate more efficiently because it was an online company.

Tamara indicated “Social media was a perfect fit for this company and this speaks to my philosophy. I don’t believe in traditional PR anymore unless it’s done with genius which I think is difficult to come by. What I also mean by that is a couple of things, generating buzz through social media channels can bring about both audience engagement which in turn can bring about earned media. Earned media is basically getting public relations news media coverage through social media. I try to generate a lot of buzz through social media channels. If it’s done well then media will take notice. Another way is by being really innovative and creative which is super challenging.”

ROSE:

Is that because things have been done over and over again and it’s hard to find something original or radical that influences the public?

TAMARA:

“Yes, the bar has been raised and we have to be better and getting to that level is tough! You need gorilla marketing tactics or environmental marketing like a stunt in a public place that can be captured on cameras and, for example,  put on you tube where it gets tons of hits. I work at an agency that is very creative. We always need to get the public to take notice and capture their attention so they can twitter, you tube, face book and use social media – it’s exciting and challenging!”

“The more brains in the room the better your ideal becomes.”

ROSE:

What do you do to keep current in the PR industry 

TAMARA:

Tamara indicated that everyday she dedicates her time to what is going on in terms of the job itself. Everyday she reads Enews, PR Daily, Ragan Daily and wants to see what’s getting attention. Tamara watches on twitter what’s getting buzz and sits on the Canadian Public Relations Society (CPRS) Manitoba Chapter. She attends Professional Development events through CPRS and they have one every month. The next one she indicated was crisis communication. She enjoys listening to others talk about their successes and failures and usually likes to sit at the speakers table during the luncheon because she feels this is where she gets updated through conversations with the speakers. She listens to their thoughts, ideals and opinions.

ROSE:

What do you wish you would have known before starting your career in PR?

TAMARA:

“I have to think about that one.”

ROSE:

Ok, well let’s move onto the next one while you think about it. How important is writing in your career?

TAMARA:

“Wait; lets go back, I have my answer. I wish I would have known that PR is about writing and lots of different voices. You write a lot of other people’s quotes and you have to find their voice in their voice. That’s a very standard practice and that’s a challenge!”

ROSE:

How important is writing in your career?

TAMARA:

She indicated that writing is extremely important. That she does a lot of writing and editing and believes she does more editing then writing.

ROSE:

If you’ve every worked for an agency, how is agency life different from corporate PR life?

TAMARA:

Tamara indicated that agency is a little more organic as far as work hours. She states “I’m not really sure how to answer that – there are not a lot of agencies in Winnipeg.”

She indicated that she is more flexible here. She spoke about how she contacted the media and had their spokes person, Peter George, talk about the market in terms of the National Hockey League (NHL) coming back to Winnipeg. He was considered an expert in this area. She went on to say that you need to get your spokes person out there at least three times. Tamara indicated it gets into their consciousness and as a result she received calls from people requesting to speak with Peter and it promoted their agency.  

ROSE:

What three tips would you offer someone just starting out in PR?

TAMARA:

Tamara’s advice was to send out media advisories. Check with spokes people in your agency or company to see if they are available and willing to talk to the media. In terms of media relations, once again, she really likes to treat the reporters as if they are customers and give good customer service. When they call Tamara she is on it quickly. She treats it like sales, moving and shaking, and making stuff happen. She enjoys getting Peter George, their spokes person, to talk to the media. She’s coaches and gets them ready. She stressed that customer’s service is very important.

And lastly, Tamara indicated “Treat social media like it matters because it does. I’m 145% certain that social media and PR go hand in hand now. You cannot call yourself a public relations practitioner if you’re not using social media. It’s become a customer service tool very quickly. We help clients here talk to their customers through SM. The fundamental of PR is story tellers. You have to translate it to make it interesting to the media.”

ROSE:

When your company is hiring for an entry-PR position, what makes a candidate stand out?

TAMARA:

“I look for someone who knows about the company. They can tell me what they see on the website or things we’ve done, someone who is a good writer, and more than familiar with SM because it’s hard.”

ROSE:

“Thanks so much for your time Tamara - that was great!”

TAMARA:

“Anytime, I enjoyed it.”

___________________________________________________________________


During the interview Tamara had a vibrant and pleasant energy with a very professional edge to her. It was evident she loved her work and she was enthusiastic about the interview stating in a pleasant tone “These are great questions!” As I sat there pen to paper, observing her pondering the questions, I eagerly anticipated her responses because I knew I was sitting with someone who was very knowledgeable in the field of PR.

After the interview was completed I noted throughout there was an excited exchange between us and it continued to escalate where later we both agreed on a statement made by Tamara “So nice to chat with you yesterday. It was like we were old friends, just gabbing away!”

Tamara made PR alive and challenging and embodied the many attributes of a public relations practitioner one would be more than compelled to admire. She expanded my view of PR through the importance of writing, social media, customer service and communication. She made me realize that there is so much opportunity in this profession to be creative that it draws me into wanting to explore and research more. The desire in me to know PR and social media continues to grow within me as I delve more into finding out what it’s all about.




Saturday, 13 October 2012

Comment #2

Article link: here

Comment

I’m new to the PR and have really delved into reading what I can about this new world. I describe the experience, so far, like travelling to a foreign country and researching all that I can so it becomes familiar to me.

In my research it astounds in a good way and, on the other side of the coin, disturbs me how social media is so vastly used as the mode of transportation to get from one place to another and it’s all business. I see how it’s valuable in keeping you on the pulse of what’s going on around you and being able to pounce like a cat after a mouse when there is a crisis or you need to repair any damage to your business. I realize that it’s used as an accountability tool for consumers or marketing.

Having said that, I really like this article because it reminds me that we are all still human and I believe social media tools can de-humanize us. It takes away the deeper connections and all those amazing attributes that make us who we are. I see the importance of social media but I also see the value of never forgetting about the deeper connections of human to human (H2H) or Face to Face (F2F) contact.

 I believe it’s important to use and rely on social media but I still believe in the value of hearing the voice at the end of a phone or in person. I’m speaking purely from a consumers perspective and really good customer service.

Sunday, 23 September 2012

Comment #1


Article link: here

Comment:

This was a very detailed and informative article regarding social media. I’m a person who is really behind the eight ball when it comes to this topic. I find facebook and tweeting quite foreign and I just recently started my first blog. It is very evident that in order to be current and on top of things in Public Relations you need to learn how to use these communication tools. I agree with a previous post that if you don't educate yourself you will be at a great disadvantage in this competitive world we live in. I am definitely in a learning curve when it comes to these social media platforms. This article made me realize how important it is and how some of the nation’s largest companies are using it. There is an expertise in this particular area that I lack and know I will have to be more open to exploring it. In order to keep up with changing times I have to continue to improve and educate myself and enhance my skills and qualities in social media.

PR is like the layers of an onion


It’s been a week since my last class and I've thought a lot this week about what Public Relations (PR) is. At times, I think I have it figured out and tried to look for examples of it working in the world around me. Then I would get confused and realize I don't quite have my head wrapped around it yet.  

I've tried to imagine how I would use PR in my day to day life. I know that PR is very elusive and has many layers like an onion. Each layer when removed reveals a different piece of the onion and all the layers put together make up the whole.  

I see now that I have used a small layer of the onion not even realizing that I was. I know it’s about relating to the public and building relationships but there is an underlying motive or reason to this. I now know that many times in my career I have done PR to build positive relationships between our organization and the public with the motive to change their perspectives and was successful.  

This week I was called a "Spin Doctor" by a dear friend of mine who became upset with me. They expressed it in a very negative tone. I was so surprised by this and immediately went home and did a search on "Spin Doctor." I proceeded to read that it’s another term used to describe Public Relations.  It’s a term that is meant to be derogatory implying blatant deceit and manipulation.  

I don't perceive PR as negative but rather a very optimistic way to deal with circumstances that have the potential to be very negative. The term spin sounds so deceitful but it was good to know that it has since shifted since the 1990's to describing it more to be a "polishing of the truth". I prefer this description much more than spin. 

There definitely was an internal shift for me to realize that some people view this profession as negative.  It has motivated me even more to delve in to really see how PR works. What came as a surprise to me is that PR is so elusive. That it has so many definitions and can be difficult to define or understand. I used to believe that it was very simple and straight forward.

I look forward to really studying and researching PR to the point of recognizing it in the world around me and a greater desire to become more skilled at it.